My Stores: connecting a store and keeping it in sync

What this screen is

Every Shopify store you have connected, on one card each.

The four cards along the top are your totals: connected stores, products synced across them, and orders and sales in your selected date range.

Underneath, one card per store, showing:

Filter with All, Connected and Disconnected above the cards. On a busy account, Disconnected is the filter that matters, because a disconnected store is not sending you orders.

Add a store

Use Add Store, top right, and install the Peregrine Ship app from the Shopify App Store.

You can connect as many stores as you run. They all share one account, one balance and one stock pool, which is the point: a product held in our warehouse can serve orders from any of your stores without you splitting stock between them.

What syncs, and which way

This is the part worth understanding once, because it prevents most confusion later.

So orders and tracking look after themselves. Orders arrive on their own, and when we ship, the tracking number is pushed back to Shopify and your customer gets their notification from your own store, in your own branding.

Products are the one thing you sometimes trigger by hand.

Sync Products

Pulls your Shopify catalogue into Peregrine, matching on SKU.

Press it when:

You do not need to press it daily. It is for when you have changed something in Shopify and want that change reflected here now.

There are two buttons that do this. The one on a store card syncs that store. The one at the top of the page syncs all connected stores.

If a product still does not appear after syncing: check the SKU. Matching is on SKU, so a product with a blank or duplicated SKU in Shopify has nothing to match on. Fix it in Shopify and sync again.

Sync Backorders

Pulls in orders that came in while the connection was down, or that did not import the first time.

Press it when:

It looks back and picks up what is missing, rather than re-importing everything. Safe to press if you are unsure.

Connected and Disconnected

Connected means orders are flowing.

Disconnected means they are not. A store card reading "Not connected to Shopify yet" is either a store you added but never finished connecting, or one where the app was uninstalled or the permission was revoked in Shopify.

A disconnected store is silent, not noisy. No error reaches you. Orders simply do not arrive, and you find out when a customer asks where their parcel is. Two habits worth keeping:

Frequently asked

Do I need to press Sync every day? No. Orders import on their own. Sync Products is only for catalogue changes you made in Shopify.

I run four stores. One account or four? One. All four connect to the same account, the same balance and the same stock.

Can two stores sell the same stock? Yes. Stock is held once and serves any store. You are not splitting it.

My product is in Shopify but not in Peregrine. Sync Products first. If it is still missing, the SKU is almost always the cause. Blank or duplicate SKUs have nothing to match against.

Does my customer see Peregrine anywhere? No. Tracking is pushed back into Shopify and the notification goes out from your store, in your branding.

I am not on Shopify. See What if my store is not on Shopify.