Support & Troubleshooting

Fixes for the things that go wrong, and how to reach us when they do.

It fails silently. Nothing tells you. Here is how to check.

What you get back when an order goes wrong.

Where to write, and when we are awake.

The one status that will not resolve itself.

When a scan gap is normal, and when it is not.

Six checks that find it in five minutes.

Four checks before you contact us, and do not send it twice.

Real humans on every reply. Average response under 2 hours during business hours.

Mon to Sat · 9am to 5pm Beijing Time (GMT+8)

Coming weekly

The Drop

Five winning products every week. Real margins, real factories, ready to import.