Orders & Fulfillment

Order statuses, dispatch timelines, edits, and on-hold orders.

For sales that did not come from a connected store.

Every tab, column and control on the busiest screen.

What each of the eight statuses means, and which need you.

It is off by default. Here is why to turn it on.

Get to the right order in seconds.

What can still be stopped, and what happens to the money.

65+ countries, and the three places we cannot.

Sourcing, dispatch and transit are three different numbers.

Real humans on every reply. Average response under 2 hours during business hours.

Mon to Sat · 9am to 5pm Beijing Time (GMT+8)

Coming weekly

The Drop

Five winning products every week. Real margins, real factories, ready to import.