Orders & Fulfillment
Orders & Fulfillment
Order statuses, dispatch timelines, edits, and on-hold orders.
Understanding order statuses
What each status means in your dashboard.
Read articleOrder timeline: from received to delivered
Day-by-day breakdown of an order's journey.
Read articleHow to handle order edits and cancellations
When you can edit and when it's locked in.
Read articleWhy an order is on hold (and how to release it)
Common on-hold reasons and resolution steps.
Read articleDispatch SLA: what 6.6-day average means for your orders
Our SLA explained with real benchmarks.
Read articleStill need help?
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